Article – Troubleshooting Zoom Issues
In this case, if you dial into the general Zoom teleconferencing number and enter the meeting ID, you will hear the message above and the call will disconnect. You will need to join the meeting with a computer or a smartphone app. Not meeting host. Back to top I’ve joined my meeting, but no one else is here If you’ve joined a meeting but don’t see other participants: Confirm with the meeting host that the meeting has begun.
If it has, ask for the meeting ID at the top of the host’s Zoom window e. If they don’t match, you’ve joined a different meeting. Ask the host for the meeting ID, and join that meeting. If you’re the host, ensure that you haven’t enabled a waiting room. If you have, you need to manually admit each participant before they can join your meeting. Back to top I can’t hear or talk to people If you’re unable to hear or talk to people in a meeting: Check the attendee controls at the bottom of your meeting window.
If you see the Join Audio icon on the far left, click it. To check whether the issue is related to the Zoom program, see: How do I join or test my computer audio?
The host may have allowed only telephony audio. In this case, you will not see the message “join meeting with computer audio”. You may still be able to join the meeting with video or via phone. Back to top People can’t see me If you’ve joined a meeting successfully but others can’t see you: Make sure your video isn’t turned off by checking the Start Video icon in the attendee controls at the bottom of your meeting window.
If you’re connecting from a Lenovo device and your video isn’t working, see Video not working on Lenovo devices. If your video isn’t working in the Zoom client outside of the meeting , try troubleshooting the device itself. Back in February , research analysts Bernstein estimated the company had pulled in more active users in two months of than in the whole of , citing data from Apptopia, which builds models fed by an SDK that tracks downloads across a large network of third party apps.
It research suggests Zoom had added 2. The option for joining a Zoom meeting in a browser is just really well hidden unless the meeting host has tweaked default settings. Hiding the option to join a Zoom call in a browser is suboptimal to say the least, given many home workers will be using corporate laptops that lock down app downloads to shrink security risks.
Firefox did work for me. Hey it16 , artem. In the meantime, please reach out to support. A lot of users using Chrome from Windows are not successful. So they need to access the meeting from the web and they get it.
From Mac it is working normally when opening the app. If you are encountering this issue, first try updating your Zoom client to the latest version.
If you are still encountering the issue, please reach out to our Customer Support Team as they will be able to assist you directly. We were able to see that our engineering team recently pushed out an update to resolve this issue but it may take time to propagate globally.
When was the last time that you saw this issue? Is it still happening? Happy to hear it is working for you now! This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
If you aren’t low on disk space and your meeting still won’t convert, contact your campus Support Center. Work in the time of COVID, a disease caused by the coronavirus, is driving huge growth in videoconferencing as scores of office workers go remote and log on to meetings from home. Check out this article I found in the Client Portal knowledge base. Many users on my end have also reported the same scenario. Not meeting host. We have reports from our clients of this exact issue. Is it still happening?
Please enter the meeting password: The meeting requires a password; enter the password provided by the meeting host. Not meeting host.