I had to go on a trip for a week. I needed to have 2 cats and a bird fed and cared for during this time. They did a very good job. a Pet Nanny came to my house for an introductory visit within 2 days of the call. We worked-out the arrangements. When I returned, all pets were in good shape. A complete log of each visit, including status on each of the pets and what was done during each visit, was laying on my kitchen tab.